Conzula PuzzlesBack to the game

YOUR ACCOUNT · YOUR CHOICE

Account
deletion.

Request deletion of your Puzzles account, or your entire Conzula account. You can contact us here even if you no longer have the app.

Prepare a deletion request

Choose what you want removed

01

Only Conzula Puzzles

Your Puzzles profile, saved games, progress, statistics, achievements, friend relationships and messages associated with your Puzzles account.

Your shared Conzula account and other Conzula apps remain.

02

Your entire Conzula account

Your shared account and associated data across connected Conzula apps, including Puzzles.

This affects access on other devices and in other Conzula apps. Once carried out, deletion cannot be undone.

FROM THE APP

Confirm once.
Deletion continues.

Open Profile → Manage accounts → Delete account. Choose your scope and review the consequences. When automatic deletion is available for your account, acknowledge the permanent loss of your data and select Delete automatically.

Once the server has accepted your confirmation, it continues automatically even if you close the app. Reopen the app to check the result and finish removing saved game data from that device. A pending message does not mean deletion is complete.

Current beta: automatic deletion has not been activated yet. Automatic deletion of the entire shared Conzula account is also not available. The email form below contacts support; it does not start automatic deletion.

Guest accounts are tied to the app on your device. Keep access to that installation while ownership is verified, if possible.

NO APP ACCESS REQUIRED TO CONTACT US

Send us your request

Email contact@conzula.com with your chosen scope and your Puzzles username or an existing request reference, if available. If you have neither, explain that you used a guest account.

We need to verify that the account is yours before deleting it. A public username or a request reference alone does not authorize deletion.

What would you like to delete?

This page prepares an email on your device. It does not submit a request or delete anything. Review and send the email in your mail app.

Never send passwords, recovery codes, sign-in tokens, payment card details or identity documents in this request.

What happens next?

  1. Identify the account. We may need additional steps to confirm ownership, especially if you no longer have access to a guest installation.
  2. Confirm the scope and retained records. We explain any data that must remain, why it is retained and the applicable retention period. Security records, purchase records and backups require separate handling; this page does not promise immediate erasure from backups.
  3. Carry out and confirm deletion. A received request is not a completion notice. Keep the confirmation when the deletion has actually been carried out.

Conzula Puzzles is operated by Johannes Hellman. Questions about this process: contact@conzula.com.